Privacy Policy

At VisionProces we believe in clarity — including with your data. This policy explains what information we receive through visionproces.com, what we use it for and what rights you have. It is built with the GDPR (EU) as its foundation; if we comply with it, we comply with the LFPDPPP (Mexico), Law 1581 (Colombia) and their equivalents across Latin America.

Data controller

VisionProces, with its site at visionproces.com. For any matter regarding your data, write to us at support@visionproces.com.

What data we receive and how

• Contact form: your name, company (optional), email address and the message you write. Important: our form does not store data on a server — when you submit it, it opens your WhatsApp or email app with the message ready for you to send. We receive that information only when you choose to send it to us through those channels.
• Anonymous browsing data: aggregate usage statistics for the site (page views, country, device type) via a privacy-respecting analytics tool that does not use tracking cookies and does not identify you individually. More detail in our Cookie Policy.

What we use your data for

• To respond to your inquiry and, if you request it, schedule your Gap Diagnosis.
• To maintain communication with you about the service you requested.
• To understand, in aggregate, how the site is used in order to improve it.

We do not sell or rent your data. We do not use it for third-party advertising.

Legal basis

We process your contact data on the basis of your consent (when you write to us) and our legitimate interest in handling your request. The aggregate analytics is based on the legitimate interest of improving the site, without identifying you.

Retention

We keep the messages you send us for as long as needed to handle your inquiry and any relationship that follows from it. You can request their deletion at any time.

Who we share data with

Only with providers that make the service work, under their own terms: site hosting (Vercel), the channel through which you write to us (WhatsApp/Meta or your email provider) and the analytics tool. We do not share data with anyone else.

Your rights

You have the right to access, rectify, delete, object to processing, restrict it and to the portability of your data. To exercise them, write to us at support@visionproces.com. We will respond within the timeframes set by the applicable law.

Security

The site is always served encrypted (HTTPS) and does not store sensitive data on its servers. If you detect a security issue, report it to security@visionproces.com.

Changes to this policy

We may update this policy. We will publish the current version on this page with its last-updated date.

Contact

WhatsApp: +502 5410 6873 · Email: support@visionproces.com.